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E d e n  T o d a y

Discovering a better You!

Frequently Asked Questions

1. What is counseling?

Counseling is the provision of assistance and guidance in resolving personal, social, or psychological problems and difficulties through various methods, it is generally provided face to face with individuals, couples, families or groups. The type of Counseling depends on service being activated, it could be psychotherapy, therapy or psychological. The American Counseling Association says “Professional counseling is the application of mental health, psychological or human development principles, through cognitive, affective, behavioral or systemic interventions and strategies that address wellness, personal growth, or career development as well as pathology.” When being counseled a client can expect to explore internal emotional feelings related to difficult life situations, external factors that may be causing an issue in interpersonal relationships or past experiences or present circumstances.

2. What are the risks of being in counseling?

The risk factor of counseling and psychotherapy vary depending on what you bring to the therapeutic process because the degree of instability, circumstances, emotional well-being and past traumatic experiences determine the outcome and how each individual case or client is handled or dealt with. Clients may experience various emotions which can be often related to the exposures you may experience during therapy including: trauma, family conflict, self-awareness, the recognition that you may have been doing things ineffectively, and other issues. Often people will say that “it gets worse before it gets better, but it does get better.” Voluntarily seeking help and willingness of the client to accept, process information and following advice is also a factor.

3. What are the benefits of being in counseling?

The benefits of counseling are better knowledge of yourself, being aware of your shortfalls and awareness of your personality type. Discovering self, knowing and learning, why you behave in a certain manner and what causes certain behavior? Understanding the forces that made you act-out or cause an issue or overcome one, and learning how to deal effectively and positively with these issues. And Counseling is that tool that helps you identify, the true you, and discovering yourself.

4. What is coaching?

A coaching technique is the art of interpersonally connecting with others and using that as a tool in which the tool is used to validate a client, coaching ultimately aims to transform or change the negative aspects of a client’s characteristics. Good coaches know that valid, accurate behavioral information and insight are the building blocks of great decisions. The purpose of coaching is to unlock client’s potential to maximize their performance by positively reinforcing societal norms and their standing in a society. Coaching is a process that aims to improve performance and focuses on the 'here and now' rather than on the distant past or future. It helps to unlock a person's potential, self-discovery to learn rather than teaching about their inequalities.

5. What is psychotherapy?

Psychotherapy is a treatment of mental disorders through psychology rather than medical means. A psychotherapist is a trained professional who assists those who are suffering with stress, anxiety, depression, negative behavior patterns, debilitating feelings, and various other mental conditions.

6. How can counseling help me deal with my problems?

Counseling can be beneficial to people in that you learn about the issues causing conflicts for you. You learn to deal with the sources of your conflict (past history, relationship conflicts, etc.) in more appropriate and positive ways. Learning what you think about yourself, how these beliefs came to be, and if they are currently true is empowering to people. Learn to take control of your life and make conscious decisions from a place of information, not fear.

7. How much will counseling cost me?

We are a non-profit 501 C3 charitable organization. Our mission is to help you become your best. We try to keep our fees reasonable, as they depend upon the services provided. We will be glad to provide you specific fee information during a telephone consultation, or Online Telehealth consultation prior to your first visit.

8. What types of payment are acceptable?

We accept donations as well as cash, most major credit cards, and major insurance plans. Depending on the service, payment is due at the time services are provided to you, unless specified otherwise

9. How often will I have appointments?

The frequency of appointments decision will be made by you and your therapist or counselor. Much depends upon the issues you bring to the therapy session. Generally, individual, couples and family sessions are held weekly, bi weekly or once a month. Group session consultations are dependent upon the program you are involved in.

10. What happens if I miss or need to cancel or reschedule an appointment?

You may cancel your appointment or reschedule by contact us at xxx-xxx-xxxx. If you do cancel 24 hours in advance of the scheduled appointment there is generally no problem. However, if you do not keep a scheduled appointment and have not cancelled or notified 24 hours in advance you may be held responsible for the late fee, in some or rare instance.

11. What happens if I have an emergency during or after business hours?

Emergency plans will need to be set up with your therapist or counselor. If it is a crisis situation, such as having suicidal or homicidal thoughts, go to your local Emergency Room.

12. What if I need to see my therapist after hours or when they are out of town, or otherwise busy?

Call the office at xxx-xxx-xxxx and leave a message for the staff and you will be contacted during the business hours or within a reasonable of time depending on when the message is received. This message will get to your therapist who will contact you as soon as he or she can. When we go out of town, this information is generally given in advance, so people will know and make alternate plans or there will be some telehealth arrangements.

13. What kind of records are kept of my sessions with my therapist or counselor?

Often notes are kept by the therapist or counselor for their information and to enhance your experience to better serve you. We keep track of your progress, identify issues that you are working on, and new issues that come up in counseling. These records are confidential and internal use only, unless subpoenaed by law enforcement to share. Please note, for those clients that choose to use insurance, the office discloses only the information necessary to bill for our services.

14. How is my privacy and personal information protected?

What you tell your counselor or therapist is a privileged communication under Georgia law. This means that with a few exceptions anything you tell your therapist will remain between the two of you. The exceptions are related to supervision/consultations, imminent danger to yourself or others, information related to sexual or physical abuse of children or the elderly, and certain legal circumstances. Clinicians will occasionally consult with another therapist or counselor to get information or another perspective on a difficult case. If your case is discussed be assured your privacy is safe. We will only provide enough information to the other clinician to get an answer to our question. Therapists are mandated child or elder abuse reporters and are required by Georgia law and our ethical codes to report child abuse. Your privacy and private information is confidential apart from your therapist or counselor will not have access to your information unless subpoenaed and required to share by law. See Personal Data Rights Notice for more information.

15. What are my rights as a client of Eden Today?

As a client you have the right to professional counseling services from licensed clinicians. You have a right to information about our training, theoretical orientation (how we practice therapy) and what we plan for you. You have a right to know about our expertise as well as our limitations. We will answer any professional question that you may ask, and will tell you why we won’t answer the others. You have the right to have access to your private information but not the private notes (therapist or counselor discretion). You have the right to stop seeing a therapist or a counselor so as long as you have satisfied our Terms and Conditions and or a therapist or a counselor releases you of your obligations.

16. What are my obligations as a client of Eden Today?

Your obligations are to keep your scheduled appointments, to be truthful with yourself and your therapist or counselor. You are responsible to pay for the professional services you receive from Eden Today. Other responsibilities are spelled out in the Terms and Conditions and Privacy Policy.